2024-05-02 10:15

Engineers are currently investigating an issue impacting availability of service for users hosted on ‘cluster a’. Users may encounter problems access email via webmail and/or IMAP, POP and SMTP.

2024-05-02 11:30

Investigations are ongoing but testing confirms it is impacting a subset of mailboxes.

2024-05-02 12:00

Engineers have identified the cause and are now working to restore service to impacted users.

2024-05-02 14:00

Implementation of the fix identified is ongoing. Whilst this occurs some users may encounter access issues.

2024-05-02 17:15

Implementation of the fix is ongoing, some users may encounter access issues.

2024-05-03 12:00

The system has been running stable since 19:00 yesterday. Enhanced monitoring is in place until we declare ‘all clear’.

2024-05-07 09:20

No further issues have occurred so the incident is considered fully closed.