We encountered intermittent connectivity due to a faulty cable impacting the primary uplink, the underlying issue has been identified with a fix is currently underway. A forced failover to the backup uplink has taken place to reinstate normal traffic flows.

Further updates will be provided when the primary uplink has been reinstated.

Update 16:10

The third-party supplier has resolved the primary uplink fault, full resilience has been reinstated. We have failed back to the primary link being active, with the backup passive.

Update 20:50

We have potentially experienced a repeat of the same issue, connectivity has been moved to the backup link whilst we liaise with the third-party supplier regarding the primary. Services should be accessible as normal.

Update 21:10

The interconnect cabling for the primary uplink has been replaced with a new cable. Full resilience and normal operation have been restored.

Update 20260511 09:40

Connectivity has been stable for over 24 hours following the interconnect cable replacement.