On 13th November (04:00) GMT we encountered a hardware failure which caused IMAP and Webmail services to fail on one of the mailstores. The failure and the normal inbound flow of requests resulted in an unexpected increase in the number of active requests, which caused performance issues on the surviving… Continue Reading 20241119 – Essential Email (Recent Stability Review)

Engineers are investigating intermittent access to email services as a matter of urgency. 2024-11-18 14:20 Access has stabilised but engineers continue to investigate the root cause. 2024-11-18 16:00 Investigations into the route cause are ongoing but access to mailboxes should be possible. Access may be a little slower than normal… Continue Reading 20241118 – Essential Email – Intermittent Access

2024-11-06 11:58 Clients may encounter slow access or login issues via webmail. Engineers are currently investigating the cause and working towards a fix as a matter of urgency. 2024-11-06 12:15 Investigations continue into the slow access. 2024-11-06 12:31 The slow access issue has been resolved but will be monitored closely… Continue Reading 20241106 – Essential Email – Slow Access

2024-11-05 15:10 Clients may encounter slow access or login issues via webmail. Engineers are currently investigating the cause and working towards a fix. 2024-11-05 17:00 A fix is currently being implemented by engineers. Additional detail will be provided as soon as it is available. 2024-11-05 17:20 Engineers have advised users… Continue Reading 20241105 – Essential Email – Degraded Performance

2024-05-02 10:15 Engineers are currently investigating an issue impacting availability of service for users hosted on ‘cluster a’. Users may encounter problems access email via webmail and/or IMAP, POP and SMTP. 2024-05-02 11:30 Investigations are ongoing but testing confirms it is impacting a subset of mailboxes. 2024-05-02 12:00 Engineers have… Continue Reading 20240502 – Essential Email – Service Impact

2024-02-21 15:15 An issue has been identified that impacts a subset of users within the ‘Cluster A’ environment that prevents authentication. This results in sporadic logon prompts requesting a password or an inability to logon via webmail. The issue is currently being investigated by engineers. 2024-02-21 15:28 Engineers continue to… Continue Reading 20240221 – Essential Email – Logon Prompts