2024-11-06 11:58 Clients may encounter slow access or login issues via webmail. Engineers are currently investigating the cause and working towards a fix as a matter of urgency. 2024-11-06 12:15 Investigations continue into the slow access. 2024-11-06 12:31 The slow access issue has been resolved but will be monitored closely… Continue Reading 20241106 – Essential Email – Slow Access

2024-11-05 15:10 Clients may encounter slow access or login issues via webmail. Engineers are currently investigating the cause and working towards a fix. 2024-11-05 17:00 A fix is currently being implemented by engineers. Additional detail will be provided as soon as it is available. 2024-11-05 17:20 Engineers have advised users… Continue Reading 20241105 – Essential Email – Degraded Performance

2024-05-02 10:15 Engineers are currently investigating an issue impacting availability of service for users hosted on ‘cluster a’. Users may encounter problems access email via webmail and/or IMAP, POP and SMTP. 2024-05-02 11:30 Investigations are ongoing but testing confirms it is impacting a subset of mailboxes. 2024-05-02 12:00 Engineers have… Continue Reading 20240502 – Essential Email – Service Impact

2024-02-21 15:15 An issue has been identified that impacts a subset of users within the ‘Cluster A’ environment that prevents authentication. This results in sporadic logon prompts requesting a password or an inability to logon via webmail. The issue is currently being investigated by engineers. 2024-02-21 15:28 Engineers continue to… Continue Reading 20240221 – Essential Email – Logon Prompts