2024-02-21 15:15 An issue has been identified that impacts a subset of users within the ‘Cluster A’ environment that prevents authentication. This results in sporadic logon prompts requesting a password or an inability to logon via webmail. The issue is currently being investigated by engineers. 2024-02-21 15:28 Engineers continue to… Continue Reading Essential Email – Logon Prompts
Telephone Sales and Support will be unavailable for the period 22nd December 2023 to 1st January 2024 inclusive. During the holiday period Sales and Support will be available via the ticketing system which you can access via email or our Client Portal. Sales and Support will be unavailable on the… Continue Reading Reminder: Christmas Hours
2023-09-20 13:15 An issue was encountered with one of our secondary load-balancer nodes which resulted in some SMTP sessions being dropped. The node has been withdrawn and will be reviewed before being reintroduced.
2023/07/20 @ 09:22 Engineers are investigating an issue impacting a small number of Essential Email users which prevents them from logging in successfully. 2023/07/20 @ 09:44 The issue has now been resolved.
2023/07/05 @ 07:45 During the early hours of today mailRelay users with a static IP for sending assigned from our pool may have encountered repeated deferral of mail acceptance due to a name resolution related issue. During this time a 421 error will have been seen, instructing the remote party… Continue Reading mailRelay with Static IP
2023/06/16 @ 10:30 We are currently experiencing an issue impacting users using the legacy smtpauth service for older device types. Engineers are working to restore service as soon as possible. 2023/06/16 @ 11:15 Engineers isolated the issue to a local networking issue which has now been resolved. Background investigations will… Continue Reading Legacy SMTPAuth
Update: 2023-05-03 00:25 Monitoring systems alerted that a large-scale DDoS attack directed to Cluster A of our Essential Email Service had been initiated on yesterday. Mitigation of the risks took place, however the unprecedented size of the attack exposed some limitations in the scalability of the authentication component of the… Continue Reading Essential Email
We are aware of some connectivity issues impacting services hosted via DC2 which is a result of scheduled upstream network maintenance. Ahead of the window we were advised this was non-impacting. However, there have been some intermittent issues via certain routes which are being investigated. Update 11:00 We are seeing… Continue Reading DC2 Connectivity
The status page Address (URL) is now https://iridisnoc.uk/ which should be bookmarked and replaces the previous https://status.yorkukhosting.com/ address.
Friday 25th November is a company training day, as a result telephone sales and support will be unavailable. For assistance please use the client portal or email firstname.lastname@example.org where you will receive normal timely responses to requests for assistance.